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How l000 Handles Your Personal Data

This Privacy Policy explains exactly what personal information we collect when you open an account with l000, how we use it, who we share it with, and how…

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What This Policy Covers and Where It Applies

l000 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

l000 collects personal data including your name, email address, phone number, and payment identifiers such as your UPI handle, Paytm wallet ID, or PhonePe number when you create and use an account. We also collect technical data — device type, IP address, session duration, and browser

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type — to keep your account secure and improve how the platform functions. This policy applies to all account holders where access is permitted under local law. We process your data on the basis of contractual necessity, legal obligation, and legitimate interest. We do not sell
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your personal data to third parties. Data shared with payment processors like UPI rails, Paytm, and PhonePe is limited strictly to what those processors need to complete your transaction. Where local law in India requires specific data-handling procedures, those requirements take precedence.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact l000 About Your Privacy

If you want to access the personal data we hold about your account, request a correction, or ask us to delete your information, our privacy team is reachable through multiple channels.

Privacy Email Send your data access, correction, or deletion request to our dedicated privacy address. Include your registered account email so we can verify your identity and process the request without delay.

Live Chat Support Start a live chat session from any page on l000 to speak with a support agent about your privacy rights. Agents can escalate data requests to the privacy team on your behalf during chat hours.

Help Centre Ticket Log a formal privacy ticket through the l000 Help Centre. Tickets are tracked with a reference number so you can follow the status of your data request from submission through to resolution.

HOW WE PROTECT YOUR DATA

Data Handling, Cookies, and Account Security at l000

We apply technical and organisational measures to keep your account data secure. This includes encrypted data storage, HTTPS-only connections, and two-factor authentication options for your account login.

Encrypted Storage

All personal data — including your registered phone number, email, and UPI or Paytm identifiers — is stored in encrypted form. Encryption keys are rotated on a regular schedule and access is restricted to authorised personnel only.

Cookie Controls

We use functional cookies to keep your session active and analytics cookies to understand how pages are used. You can manage your cookie preferences from the settings panel; declining analytics cookies does not affect your ability to use your account.

Account Security Measures

Your account is protected by password hashing and optional two-factor authentication via SMS to your registered Indian mobile number. Suspicious login attempts trigger an automatic alert to your account email before access is granted.

Data Retention Schedule

We keep transaction records, including UPI and PhonePe payment confirmations, for the period required by Indian financial regulations. Account profile data is deleted within 30 days of a verified account closure request.

Third-Party Data Sharing

Data is shared only with payment processors, identity verification services, and fraud prevention providers — and only the minimum fields each provider needs to perform their function. We do not share your data with advertisers.

Requesting Changes to Your Data

You have the right to access, correct, port, or delete the personal data we hold. Submit your request via the privacy email or Help Centre ticket and we will confirm receipt within two business days and resolve it in accordance with applicable law.

Frequently Asked Questions About Your Privacy at l000

Below are the questions we hear most from India account holders about how their data is used, what rights they have, and how to act on those rights. If your question is not covered here, reach out through the privacy email or live chat and our team will respond with a specific answer.

We collect your name, email address, date of birth, phone number, and country. If you deposit or withdraw via UPI, Paytm, or PhonePe, we also collect the payment identifier tied to that transaction for verification and records purposes.

Payment identifiers are shared with the relevant payment processor solely to complete your transaction. We retain the transaction reference on your account for financial record-keeping as required by applicable Indian regulations, and we do not use it for marketing.

Yes. Submit a data access request via our privacy email or Help Centre ticket, including your registered account email. We will compile and send you a copy of your personal data within the timeframe required under applicable law.

Send a deletion request to the privacy email with your registered account email as verification. We will remove or anonymise your profile data within 30 days of confirming your identity, subject to any retention obligations under Indian financial regulations.

We do not sell or share your data with advertisers. Data is shared only with payment processors like UPI rails, Paytm, and PhonePe, and with fraud prevention or identity verification providers — strictly limited to what each provider needs.

We use functional cookies to keep you logged in and analytics cookies to measure page performance. You can decline analytics cookies from the settings panel without affecting your account access. Functional cookies are required for the account session to work.

Transaction records are kept for the period required by Indian financial regulations. Account profile data is deleted or anonymised within 30 days after a verified account closure request. We do not retain data longer than legally necessary.

How l000 Handles Your Personal Data

Contact l000 About Your Privacy

Data Handling, Cookies, and Account Security at l000

Encrypted Storage

Cookie Controls

Account Security Measures

Data Retention Schedule

Third-Party Data Sharing

Requesting Changes to Your Data

Frequently Asked Questions About Your Privacy at l000

01 What personal data does l000 collect when I open an account?

02 How is my UPI or Paytm payment data used?

03 Can I request a copy of all the data l000 holds about me?

04 How do I ask l000 to delete my personal data?

05 Does l000 share my data with advertisers or third parties?

06 What cookies does l000 use and can I turn them off?

07 How long does l000 keep my account and transaction data?

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